What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I’m absolutely satisfied with my purchase! The back seat covers for a car I ordered came in 4 days and were nicely packed. The leather is really smooth and pleasant to touch, and color is so beautiful, it’ll match my Toyota car interior perfectly!
These back seat covers for a car have been a lifesaver for my family! My kids are always making a mess, but these covers have protected my seats from dirt and scuffs. I love that they’re made from eco-friendly materials, safe for my children. The hexagonal pattern adds a classy touch to my car’s interior!!!❤️
Highly recommend these back seat covers for a car! They’ve been a game-changer in my car, especially with frequent passengers. The eco-leather is easy to clean and looks neat and stylish. They’re great for keeping the seats looking new without worrying about stains or marks. Excellent value for the quality!!
Good quality, a little thinner than I expected but still fine. I really like this hexagonal pattern, it looks so nice in a brown car! I’m definitely going to order the second one 🙂
I just received my package and these back seat covers for a car exceeded all my expectations! Super stylish, cute, and well sewn. I’m glad I ordered two at once and have a full set for my Tesla seats now.
These back seat covers for a car are amazing! With two young kids who love kicking the seats, this product has kept my car looking new. The quality is superb, and they’re easy to clean. The sleek black and brown design complements my car’s interior perfectly. Highly recommended for any parent!
Looooooooove it
Absolutely adore these back seat covers for a car. They’re not only durable but also look great in my car. The five-layer design withstands my kids’ constant kicking. Plus, they’re simple to install and stay put without slipping. Worth every penny!