What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Absolutely love this dog auto ramp! It’s been a godsend for my senior dog who has trouble jumping into the car. The sturdy design gives him confidence, and it’s easy for me to set up and take down. It’s lightweight, making it easy to carry and store. The adjustable length is perfect for our SUV, and the anti-slip surface ensures he feels secure. Cleaning it is simple, which is great after a day at the park. I’ve recommended this ramp to all my friends with older dogs. It’s a game-changer for pet owners.
This dog auto ramp has been essential for my Dachshund, who struggles with jumping due to his short legs. It’s lightweight yet sturdy and folds neatly for storage. It’s easy to use in both my sedan and at home. The anti-slip surface is a lifesaver, especially in wet conditions. A fantastic product that's worth every cent!
This ramp is essential for my SUV and Labrador. It's strong and easy to set up, with reflective strips for nighttime safety.
I expected it to support my Rottweiler better. It’s a bit wobbly under his weight, which makes me nervous. The overall build seems sturdy, though.
Perfect for my small car and big dog, balancing height and width ideally. He adapted quickly after a few rides.
This dog auto ramp works seamlessly. It folds easily and fits snugly in my hatchback, providing relief for my dog’s joints.
This dog auto ramp has been a total game-changer for us! Initially, my dog was hesitant, but with treats and encouragement, he now gets into the car with ease. The ramp is sturdy, lightweight, and the perfect gradient for easy climbing. It’s also simple to fold and store! I’m relieved to find a solution that works well for both my dog’s comfort and my peace of mind. Highly recommend to anyone facing similar challenges!
It took some time for my dog to get used to the dog auto ramp, but now it’s smooth sailing 🙌