We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Yes, you can write your business address in your order details if it’s more convenient to you.
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Yes, we ship to all US territories and military APO/FPO addresses.
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Within 30 days of receiving the purchase, you can ask us for:
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
My dog seems to like it, but I'm not sure how effective it is at actually cooling him down. It feels just slightly cool to the touch.
It's a good size and my dog enjoys lying on it, but I wish it was a bit thicker. It feels a little flimsy.
If you have a dog that gets hot easily, you need to get this mat! You won't regret it.
My brother's dog is a total princess and only likes the finest things, but even she approves of this cooling mat! He sent me a picture of her napping on it, looking very pleased with herself. 😂
My cat even likes it! She's usually pretty picky, so that says a lot. 😂
I was a little concerned about how this mat would handle my friend's dog, who sheds like crazy. But honestly, it's been a breeze to keep clean! The fur doesn't stick, and a quick wipe-down is all it takes. Plus, her pup is much more comfortable in the heat now, so it's a great purchase overall.
I love how easy it is to clean, but I do wish the material was a little more resistant to scratches. My dog's nails have already left a few marks.
Shipping was super fast! I was impressed.
It's not like an ice pack, but it definitely provides a cool surface for my dog to lie on.
The material is really soft and comfortable. My dog loves snuggling up on it.
I was worried it would be slippery, but it actually stays in place pretty well.
Owleys really hit it out of the park with this one. It's a great product!
I love that it doesn't require any electricity or refrigeration. Just works on its own!
The blue color is really nice and it doesn't look out of place in my living room.
This mat is super easy to clean, which is a huge plus with my messy pups. I just wipe it down and it's good as new!
Sent this Owleys mat to my sister for her overheating bulldog, and it's been a huge hit! Apparently, Gus now refuses to sleep anywhere else. Success!
Overall, it's a great product, but the price is a little steep compared to other cooling mats on the market.
Gifted this to my parents for their chihuahua, Coco. It's a little big for her, but she seems to enjoy it nonetheless. They said it's helped her sleep better during hot nights.
We bought the Owleys mat for our senior dog who struggles in the heat. It's made a noticeable difference in her comfort level.
I was skeptical at first, but this cooling mat really works! My pug, Winston, is a little furnace, but he's been so much more comfortable since we got this.