What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
convenient and dries super fast couldn’t ask for more!
super practical chairs for outdoor activities. the frame feels strong without being too heavy, and the breathable fabric makes them comfortable for long periods. they dry quickly after a dip in the ocean, so no more worrying about damp seats. folding design makes them easy to store in a car or garage, taking up minimal space. highly recomended for anyone looking for a reliable, hassle free seating option for the beach, lake, or park.
Fantastic for a weekend getaway! These chairs were used every single day on vacation, and they held up beautifully. The build quality is impressive, with no wobbly joints or flimsy materials. Cup holders are a thoughtful touch, keeping drinks secure even when moving around. They also dry quickly after a splash, making them ideal for beach settings. The compact fold makes storing them hassle-free, leaving more space for other gear.
Perfect for relaxing by the shore without worrying about wobbly seating. They’re breathable, dry quickly, and are super easy to clean. Just what was needed for a stress-free beach trip
Really good chairs for the price! They feel sturdy without being too heavy, and the folding mechanism works smoothly. Would be even better with a small storage pocket, but still very happy with them.
Love how these don’t sink into the sand like some other chairs! They’re comfortable, supportive, and the perfect height for enjoying the view. Great for long beach days with family.
Great for the price and very functional! These are lightweight enough to carry without strain but stil feel solid when sitting. The cup holders are a nice touch, and they actualy fit a variety of drink sizes. The fabric seems durable, and the metal frame holds up well even on softer sand. A bit more padding on the seat would be nice, but for casual use, they do the job wonderfuly.
Comfy and easy to carry