Frequently Asked Questions

We try to make the purchase process on our website as easy as possible. So here we’ve collected answers to the most frequently asked questions for you. Read below for details on purchasing, shipping, returns, and more.

How to search for products?

Type the name of the product in the Search Bar at the top right of any page. Try typing one keyword or description. Note that the more words you use, the fewer products will appear on the results page. When you find a product you’re interested in, click on its name or image for more details.

Do I need to create an account to place an order?

No, it’s optional: you can place an order even if you don’t have an account or aren’t logged in.

How do I place an order?

On the product page with the item you’re interested in, select the size or other variation (if any), and click the

How do you protect my personal information when I register and place an order?

We offer the highest possible security level and ensure that online transactions keep your personal information safe. As a standard, we use Secure Sockets Layer (SSL) technology to encrypt information that you share with us on the site, including your name, address, and payment details.

Can I buy your products and send them to someone as a gift?

Of course! Simply use this person's address as the shipping address when placing your order. There will be no price tags on or inside the packaging.

Can I change or cancel my order?

Yes, if your order has been paid and you need to change or cancel it, you can do so within 12 hours of placing it. Please use the Contact Us form and send us an email to change your order details or cancel your purchase.

The product is missing, wrong, or damaged. What should I do?

We’re very sorry this happened to you! Please use the Contact Us form and give us all the details of your order. We will do our best to sort it out for you.

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