Returns Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Refunds

We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure your customers will receive a purchased item on time and as described.

Our highest priority is to make you happy, so everyone who shops on owleys.com receives the following guarantees:

Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.

Full refunds are not available under the following circumstances:

All our products are backed with 30-day money-back guarantee. Just send us a message on Contact Us page or contact us at support@owleys.com and we will refund the purchase price.

How do refunds, returns, and exchanges work?

If you experienced any of the above scenarios, report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

How to request a refund, return, or exchange?

Please contact us to help you process and complete all the necessary steps. Do not send the item back to us without first contacting us and receiving feedback from us! Here we’ve put together all the following steps to make this process easier for you:

  1. In the event of a refund, return, or exchange request, contact our Owleys Support Team via email at support@owleys.com and include the evidence if required.
  2. After the order refund, return, or exchange is approved, you return the product to our warehouse at the following address: 14460 Myford Rd, Irvine, CA 92606, USA. You either do it with our label or at your own expense.
  3. You return the product and provide us with a tracking number.
  4. Once we’ve received the returned product, a replacement will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment.

If you have any questions, please don’t hesitate to contact us at support@owleys.com!

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