What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My top find for the beach this summer!!! No wobbling, no sinking, just pure relaxation 😌 😌
Must-have for beach lovers 💙💙💙 No more struggling with clunky chairs that sink into the sand!! The setup is effortless, making these chairs great for quick trips. Love how lightweight they are without feeling flimsy. The built-in cup holders are an added bonus, keeping drinks within reach. After several uses, they still look brand new with no signs of wear. Thank you !
An absolute game-changer for beach trips! The lightweight design makes carrying them from the car to the sand effortless, and they fold up quickly when it’s time to head home. The breathable fabric is a lifesaver on hot days, preventing that sticky feeling after sitting for too long. Having cup holders is soooo convenient. They also sturdy enough to handle hours of lounging, yet easy to reposition when chasing the shade. A fantastic investment for those who love relaxing by the ocean 🤩
took these on a weekend getaway and they were a lifesaver. easy to carry, quick to unfold, and surprisingly comfortable. the cup holders are deep enough to keep drinks steady, which is always a plus.
Nice color and convenient! These are ideal for anyone who doesn’t want to haul heavy, cumbersome chairs to the beach. The folding mechanism is smooth, and they fit neatly in the car without taking up too much space. Fabric feels durable but also breathable, preventing that sweaty, stuck feeling after sitting too long. Only minor complaint—wish they had a carrying strap for even easier transport. Otherwise, a fantastic purchase for frequent beach trips
Lightweight yet sturdy, these chairs are perfect for relaxing by the water. They fold up quickly and fit easily in the trunk, making them great for road trips. The cup holders are a nice touch, keeping drinks secure and sand-free.
Good for casual use, but wish it had more padding
Takes no effort to set up and feels sturdy even on soft sand. A great buy!