What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Took these on a road trip down the coast, and they were the best addition to our gear. No bulky, awkward setups—just unfold and sit down. The frame feels reliable, even on uneven sand, and the fabric is surprisingly comfortable for extended lounging. The cup holders are deep enough to actually hold a drink without tipping over, which is a small but crucial detail. Even after a few uses, they still look as good as new—no sagging or tearing. Definitely worth having for anyone who enjoys a spontaneous day by the water.
Perfect for anyone who enjoys relaxing outdoors. Used them on a recent family beach trip, and they were a hit. The low profile is just right for stretching out in the sun, while the sturdy frame supports various body types comfortably. The fabric stays cool even on hot days, and the cup holders prevent unnecessary spills. Super easy to transport, making them a great choice for road trips, picnics, or even camping.
Super easy to carry and set up, these have become a go-to for beach days. The fabric stays cool even in the sun, and they dry fast after getting splashed. A great balance of comfort and portability.
Used these at the beach and was impressed by how sturdy yet light they are. Folding and unfolding takes just a few seconds, and they pack up small enough to fit easily in the trunk. The material is comfortable to sit on for hours, and it doesn’t trap heat, which is a big plus on sunny days. Love that the cup holders keep drinks from tipping over, unlike some chairs with flimsy pockets. Definitely a great addition to any nature trip
Good balance of appearance and quality! They fit easily in a small car and don’t take up much space. The fabric seems durable, though I wish the seat had a bit more padding.
Got these for the backyard. Arrived exactly as expected.
Decent quality, but a bit bulky than expected. Still a solid choice
these folding chairs do the job well. lightweight, durable, and easy to fold. sit a bit lower than expected, but that makes them perfect for lounging close to the waves. could use a storage bag but it's oka y anyway