What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
too short for our needs
I have an extremely hyper, reactive, and incredibly smart young dog. And Owleys is no match for my dog. It's a 3-point failure system. It buckles in the seatbelt and clips onto the baby seat buckle. The collar portion has an additional secure feature. He can move around the back seat but can't break loose. I was finally able to drive without constantly fearing for our safety. Highly recommend.
At first, I wasn't convinced we needed one, but after seeing our friends use it and noticing how safe and effective it seemed, we decided to give it a try. We practiced with our pup for a few days before our trip and ended up using it throughout our entire road trip! Definitely worth the purchase 👍.
I have one in each of our cars. The seat belt works perfectly, just make sure to attach it to a dog harness, NOT a collar.
Works exactly as it should.
I love this product; it's incredibly versatile for car use. I've been using it for a year now, and it still works great, giving me peace of mind while driving.
With two young kids in car seats, my golden retriever has to ride in the cargo area when we go out. This seat belt keeps him more secure in the back, which makes me feel he’d be safer in an accident. It also gives me peace of mind knowing he can't jump out when I open the tailgate. It has some stretch so he can still move around comfortably. I always use it with a harness, so I’m not sure how it would work with a collar. It's a bit of a hassle to make him back up to release the tension on the strap to unhook it, but it's a small price to pay for safety.
My pup gets anxious in the car, and this helps keep her in one spot and prevents her from trying to climb into the front seat. The only downside is that the extra part on the clasp that ensures it stays shut slides down too easily. However, I appreciate the option to use either the anchors or the seat belt.