Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Finally a cover that doesn’t look cheap or bulky! 5 stars!!!
This Audi dog hammock is an absolute lifesaver for anyone who travels frequently with their dog. The hard bottom gives our older Labrador the stability he needs, especially on longer drives when he prefers to lay down. It’s been fantastic on road trips—we’ve done over 1,000 miles with it already and there’s not a single scratch or stain on the fabric. Installation was a breeze, and the fit is tailored to Audi’s interior which is rare to find. Also love how easy it is to clean, a quick wipe and it looks fresh again. Worth every cent.
i tried a few other dog hammocks before and this one actually fits Audi seats like it was made for them zero fur ends up on my upholstery now👍
Took this on a family trip across two states with our husky and was honestly surprised at how well it held up. The base didn’t sag even when he was shifting around a lot, and the anti-slip design kept everything in place. Usually he gets anxious in the car but with the mesh panel and the cozy feel, he actually laid down and napped. Great for long hauls or daily use alike. Makes the car look like a pet-friendly luxury cabin. Will be using this for years.
Fits like it was built into my Q7!!!
Used it on a rainy-day hike trip,no mud got through, and the seats stayed spotless. Quick to install and wipe clean, which is all I really wanted.
Dog parents, this is a game-changer❤️ The solid base gives peace of mind when driving through winding mountain roads, and our pitbull is visibly more comfortable. There’s no slipping, and the stitching is high-grade so we know it’ll last. Cleaned it after a beach day and sand just slid right off—no vacuum needed. The mesh window is great for airflow too. Thoughtful design and feels like it was made for Audi interiors.
No more slipping, scratching, or stress FINALLY