What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Held my fishing gear and a small cooler with no slipping or shifting during a weekend trip. The steel finish seems resistant to scratches so far.
Solid roof rack for audi, but took a while to attach correctly.
Took this through rain, wind, and dust on a 1,200-mile trip and it performed flawlessly 💪 Held tight on the roof, no squeaks or shifting, even on bumpy roads. Really appreciated the aerodynamic shape—it didn’t kill our gas mileage like the last one we owned. Great for carrying stuff that’s not too fragile but too bulky for the backseat. Plus, it just looks tough on the car
Absolutely worth it for anyone doing frequent getaways or road trips. The added storage makes traveling with pets and family so much easier. Held a stroller, suitcase, and groceries without a sweat. Appreciated how low-profile it is, and it doesn’t scream “off-road gear” like some other baskets do. We even left it on for daily use, it’s that useful!
Zero noise, zero hassle when packing. Love it!!!
No more playing trunk Tetris! This Audi roof rack basket made our road trip through California so much more enjoyable. Fit two duffels, a toolbox, and some beach gear with room to spare. Easy to clean, easy to mount, and surprisingly light. The powder coat gives it a clean look and no wind whistling at 70+ mph ❤️❤️❤️
We fit all our beach gear, chairs, and an umbrella up top with no issues. It frees up so much space inside the car for passengers!
Gifted this to my husband who always packs too much, and he’s in love with it 😄. It’s roomy enough to fit sports gear and camping stuff all at once. We even took it skiing and it handled wet gear like a champ. The coating feels durable and didn’t chip even after some heavy use. Definitely a good pick for families who love the outdoors ❤️.