What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Love the way they contour to the seat structure. Even with car seats installed, everything stays secure and tidy! 5 stars!
Material is impressive, feels somewhere between premium leather and performance fabric. Not too glossy, which helps avoid glare on sunny days. They’ve done a solid job of keeping crumbs, dirt, and scuff marks off the original seats. Took one star off because it took two people to get everything lined up right — but it was worth it. Passengers have mentioned the seats feel more padded now. Great option if you want to preserve resale value without spending a fortune.
So easy to clean after road trips — love it! 👍
Tough to find something that looks this good and holds up under constant use. With teens, a dog, and long weekend trips, the back seat sees a lot of action, and these covers make cleanup easy. The soft leather doesn’t feel fake or plastic-like, and it’s held up beautifully against spills and scuffs. They also haven’t shifted or bunched up once since installation. A smart choice for any Audi owner wanting both style and function. Adds just the right touch of luxury without going over the top
Got full set for my Audi. Feels premium and looks seamless with the rest of the interior.
Took the family on a road trip last month, and these Audi seat covers really held up through hours of driving. No shifting, no wrinkling, and they didn’t trap heat like other covers we’ve used before. They fit our Q7’s back row like a glove, even around the seatbelt slots and buckles. Love how the design blends with the interior — doesn’t scream “aftermarket.” Even with snacks, juice boxes, and sticky fingers, the back seat still looks spotless. Absolutely worth the upgrade! 👍
Very beautiftul golden brown color and easy to cleanup
Bought these for my A6 to deal with wear and tear from my daily carpool routine. The kids climb in with backpacks, muddy shoes, snacks — you name it — and these covers handle it all with no trouble. Love that the design works around the seat belts and doesn’t interfere with how the seats fold down. Cleaning takes seconds with a damp cloth, which is great for a busy schedule. Fit is incredibly precise, like they were made specifically for this car (because they were!). Even after heavy use, they still look fresh.