Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Good auto back seat cover, I bought 2 as a gift. It’s a pity though that it’s not made of leather on both sides.
This auto back seat cover has been a game-changer for my family!!!!! My kids often make a mess, but this cover has protected my seats from all sorts of dirt and scuffs. I appreciate the eco-friendly materials, and it’s nice to know it’s safe for my children. The hexagonal pattern adds a touch of class to my car’s interior!!!❤️
I really like this auto back seat cover as it really helps protect my leather seats. Doesn’t cover my seats completely as pictured but still does the job perfectly. I’m happy with my order and would highly recommend the item to others!
Amazing auto back seat cover! Looks REALLY pretty in our tan colored Toyota cabin!! Cute + durable upholstery protection we can recommend!
Great product. Good quality and fits well
I absolutely love my purchase and have recommended it to several other Telluride owners. Not only is it protecting the back of my seats but it’s esthetically pleasing. The quality is top notch and worth every penny! The leather trim makes it look luxurious which I wanted for my new car and not some cheap foam. I will definitely be ordering from your company again.
I'm a taxi driver and I often have people in my car. This auto back seat cover has kept my car seats in pristine condition. Thank you
Didn’t fit our 2022 Escalade 🙁 but overall the product looks very cute and high quality. Thanks for the quick help with the return.