Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
These car kick mats are a great investment for parents! The easy-to-clean design and anti-slip back are very great features, and they fit perfectly in my car. Highly recommend!
LOVE!! I recently purchased the 2023 Lincoln Aviator. I needed seat protectors to keep my toddler from destroying my new car. These fit perfectly & look great! They are high quality & look stylish. I recommend these to anyone.
Everything as described. Thank you for a great product.
Great product!!!!! Keeps my seats clean and looks really nice too. A must-have for parents!!!
Stylish and functional - couldn't ask for more.
As a rideshare driver, I often have different passengers, and this back of seat cover has been a game-changer. It’s very easy to clean and looks professional. The eco-leather is soft yet durable, and the cover stays firmly in place. It's great to know it's eco-friendly and safe for all passengers. I've received many compliments on its appearance and durability. Definitely worth it!
Well, the fit isn't perfect on my car seats – it could be a bit wider. Despite this, this back of seat cover still offers good protection, especially against my dog who loves to jump up on the seats. Cleaning it is a breeze, which is also a major plus. All in all, a decent purchase.
Perfect for my kids' messy shoes 💕