Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Recently got this back of seat cover, and it has drastically improved my car's cleanliness. With two young kids, my back seats were always dirty, but this cover solved that problem. The eco-leather material feels premium, and the hexagonal design adds a stylish touch. It fits my SUV seats perfectly and stays put thanks to the non-slip rubber backing. Cleaning it is easy; a damp cloth makes it look new again. Perfect for parents!
Impressed with this back of seat cover! It's a lifesaver for anyone who drives often with passengers. The quality of the eco-leather is top-notch, and it's super easy to maintain. It does a fantastic job of keeping the seat backs pristine. Definitely worth it.
This is the best back of seat cover I've ever used. The material is high-quality, and it's completely waterproof, which is essential with two young kids. It fits perfectly and doesn't move, thanks to the non-slip backing. The hexagonal pattern gives it a modern look. Cleaning is quick and easy. I'm thrilled to have found this product!