Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This made Halloween extra special — our kitten looked like a tiny vampire bat fluttering through the house! The harness didn’t bother him at all, and he could run, jump, and play as usual. The quality is better than expected for a seasonal item, with reinforced stitching and secure clips. It’s light enough to forget about but dramatic enough for festive photos. Kids in the family adored it, and we already plan to use it again next year. A must-have for anyone who loves dressing pets up for holidays 👍
Cute but ran a bit smaller than expected,so double-check sizing
The look of this bat wings costume is fantastic, and my dog got tons of attention wearing it. The harness itself is fairly sturdy, but the sizing was a bit tricky — ended up slightly looser than expected. Still worked fine for short outings, but I wouldn’t use it for a long walk with a puller. The materials are lightweight and don’t irritate skin, which is great for sensitive pets. Overall, a fun accessory best suited for parties, photo shoots, or trick-or-treating rather than heavy everyday use
neighbors couldn’t stop smiling !! best Halloween accessory ever 😍
This little harness with bat wings turned my tabby into the star of Halloween night! The straps adjusted easily, so it fit snugly without pinching. She could still jump on the couch and run around, which was my biggest worry. The wings looked fantastic in photos and didn’t droop even after an hour. It’s sturdy but not bulky, which makes it practical for quick walks too. A huge hit with neighbors and their kids — lots of laughs and compliments.
Cute idea and my cat looked great, but she managed to slip one paw out after a while. For short events it’s fun, but I wouldn’t leave it on unsupervised.
So funny watching my pup strut around like a little vampire bat 🦇
the design is lightweight, so my dog didn’t overheat like with other costumes.great choice for parades or casual strolls when you want extra attention