What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
heavy-duty without being bulky!! this bench dog seat cover makes long rides smoother for the dog, and it doubles as a handy barrier when hauling garden supplies. exactly what we needed :)
The fit is great on a midsize SUV, though it does wrinkle a little after a while. The seatbelt openings are super handy, making it safe to ride with both a booster seat and the dog in back. After a muddy hike, cleanup only took a quick rinse and air dry, which was impressive. Strong stitching gives confidence that sharp nails won’t rip through. Kids don’t complain about sitting on it either, so it’s not just for pets. A small storage pouch would have been a nice touch, but the product still does its job well.
Hauling groceries, gear, and two dogs is less of a headache now that the bench seat is protected. The waterproof coating holds up even when carrying plants or sports equipment. A border collie and a terrier ride in the back almost daily, and the cover hasn’t budged once. Seat anchors keep it flat, so the dogs aren’t slipping. When it’s dirty, tossing it in the washer brings it back like new. The peace of mind of knowing the car isn’t getting scratched up is worth every penny 👍
The quality is great!! Worth the money
Handles muddy paws and spilled drinks without a problem 👍
Good protection and it fits my compact car better than expected. The straps loosen a bit after a few weeks though, so occasional adjustment is needed. Still worth it for the mess it prevents.
Love how versatile this is ❤️ It’s been used with two labs, plus friends sitting in the back, and no one complains about space or comfort. The universal size really does fit different vehicles—we switch it between a sedan and a truck without issues. The protective layers block drool, crumbs, and fur all at once, which makes life easier. It doesn’t slide around like cheaper ones, thanks to the rubberized bottom. Three-step setup is quick enough to move it when needed. Durable yet soft, it feels like it’ll last for years.
Trips to the dog park used to mean scrubbing the back seat every weekend, but not anymore. Mud, fur, and even wet paws are no issue now thanks to the thick fabric layers. The anchors and straps keep it snug without shifting around, even when the dog hops in and out. Having the option to throw it into the washing machine is such a time saver. Road trips feel much less stressful when the interior stays clean. Seatbelt slots also make it easy to keep both kids and pets buckled safely.