What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Our new booster seat fits beautifully in our BMW X5! The cushion feels supportive, and our son has been comfortable during multi hour trips. The belt routing is intuitive, so there is never any fumbling to get things aligned. Really appreciate the recyclable and vegan materials since our household aims for low waste. The armrests make longer rides feel relaxed. Love how well made it feels.
Installed it in the middle row of our crossover and it stayed firmly in place. The materials feels high end and our daughter likes it too
This booster seat for BMW is sturdy, comfortable and easy to install. The connectors are strong and keep the seat anchored firmly while driving on uneven roads. Love that the materials are safe and smell free right out of the box. The shape also fits nicely. The height works well for our five year old, though he doesn't like that it's backless unlike his previous car seat. So 4 stars from us.
LOVE how this child booster blends with our leather BMW interior and does not look bulky. buckling up is quicker now because the belt pathway stays aligned every time!
this child booster surprised us with how steady it feels in the third row!! wipe clean surface is a lifesaver after drinks and fast food stops
This booster installs quickly thanks to the simple latch connectors, which really helps during morning rushes. The seat anchors firmly and does not slide even when making sharper turns. The eco leather feels sturdy and wipes clean after snack mishaps. Our youngest likes the roomy armrests and says the cushion feels soft during weekend drives. A small wish would be having cup holsers.
Very beautiful and functional❤️
The BMW booster seat looks premium and my daughter actually likes sitting in it now.