What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
For a backless style, this BMW child booster impressed us right away. The design gives our daughter a clearer view out the window, which helps keep her calm on longer drives. The eco leather handles beach sand, snack crumbs and spilled juice with no fuss. The width gives her room to shift without losing support. After weeks of daily use, it still looks brand new. A smart addition for families constantly on the move.
Pretty good support and it's secure just wished it was larger
Booster feels amazingly comfy and my kid settles into it instantly
this bmw booster seat exceeded our expectations in both comfort and quality. eco friendly design caught our eye but the durability is what keeps us impressed. the seat belt guide lines up perfectly making buckling quick for independent kids. it fits well in our x3 too. armrests work nicely and it's quite padded. a great companion for family cars!
This BMW child booster fits nicely in our X3, though itd be better with a cup holder. Stability and comfort are still excellent for daily use.
Our little one falls asleep easily in this BMW booster seat thanks to the plush feel. The surface cleans up fast and it stays secure during the ride.
After trying other options, this BMW booster seat stands out as the most comfortable and easiest to maintain. Our daughter uses it daily and praises the softness of the foam even after long use. The cover resists stains so well that a simple wipe takes care of nearly everything. Installing it in the third row of our SUV was straightforward and secure. It also feels stable during sudden stops, which matters most. Strongly recommend it for any family seeking long lasting comfort
Such a lovely design and works as advertised! Thank you!