What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Finally found a BMW child seat protector that stays in place,even with energetic boy climbing around!It’s thick enough to guard the seats but flexible enough for quick installation.Worth every penny
LOVE how this baby seat protector stays put and doesn’t slide at all! The quilted surface looks upscale and matches my interior beautifully. Totally recommend for BMW owners.
This BMW child seat protector impressed me right out of the box! The material feels strong yet flexible, and the fasteners are sturdy metal! The design doesn’t interfere with seat belts and baby car seat at all. It’s also stylish enough to blend perfectly, it just looks like part of the interior now. After using it for several weeks, there’s zero damage to the leather beneath. Worth every cent for anyone who values their car’s condition esp for new car owners!
This BMW child seat protector really exceeded expectations!! The eco-leather looks stylish and blends seamlessly with our brown interior. It doesn’t feel like a cheap add-on. It’s waterproof so when a drink tipped over on the last grocery run, cleanup was effortless. The non-slip base holds tight even with our boy go crazy haha. Such a small thing, yet it makes every family outing less stressful. Totally loving it 👍
lightweight, fits snugly, and looks like factory equipment. protects beautifully from scratches, spills, and daily chaos... can’t imagine using a child seat without it anymore
This protector saves my backseat every time I drive my girl to school. The grip texture keeps everything tight, and the finish feels luxurious. Would definitely recommend to other parents!
As someone who values a clean car interior this protector hit all the right notes. The multi-layer design keeps car seats clean and protects from scratches and melted chocolate moments... I appreciate that it stays flat and doesn't slide under my kids. Road trips with family used to mean hour-long cleaning, but not anymore. The protector still looks new after months of use. Great combo of function and aesthetics for family cars!!!
Does a great job shielding from dirt, though I wish it covered a bit more of the sides