What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Super sturdy yet lightweight and looks cute, exactly what I wanted:)
Tested this out after a day at the beach—wet dog, sandy paws, and plenty of gear. The waterproof surface handled everything without soaking through. Sand shook off easily, and the cover didn’t trap odors like some cheaper ones I’ve tried. Fits the X3 seats snugly with no awkward gaps. The stylish finish actually blends nicely with the interior. Highly recommend for anyone who takes their dog on outdoor adventures
zero scratches on the doors since using this hammock! huge relief!
Looks sleek inside the car and fits my x3 nicely
Handles beach sand like a pro, shakes just right off. Very handy
Two dogs ride with me daily, and this cover hasn’t failed once😍 Love how the six-layer build feels durable but still soft enough for the dogs to lay comfortably. The waterproofing is excellent—even after snow days, no damp spots reached the seats. Easy to vacuum fur out, and the fit makes the whole backseat look organized. Side panels keep the doors clean, which is a huge plus. Couldn’t be happier with the way it protects my car
Love how thoughtfully designed this dog seat cover is. The leather pockets are more useful than expected—it kept my water bottle and leash from rolling around. The seatbelt openings and nonslip base make long rides comfy and safe for my pup ❤️ Straps and side flaps protect every inch of the backseat too, even during sudden turns. Dirt and fur just wipe away, no deep cleaning needed. It’s the kind of accessory that makes traveling with pets stress-free
fits my BMW X3 really well and looks sharp with the leather accents!! installation took a little patience the first time but once set it’s secure. our shepherd tends to shift a lot yet the cover stayed put without bunching. cleaning fur is a breeze as well,vacuum works fast and no hairs cling stubbornly. the only drawback is the material feels a bit stiff at first but it loosened after some use. definitely worth keeping when you travel with a dod:)