What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Looks and feels fantastic but the color was a tiny bit darker than expected. Still the texture is very nice and the padding makes daily drives much easier on the back. Great for anyone spending long hours in traffic. Took about 30 mins to get them on but the result is worth it. Just wish there were more color options available.
Took a while to put on, but they do the job well.
These seat covers for BMW x5 feel incredibly smooth to the touch and genuinely upgraded the interior feel of the car. Driving long distances for work has become more comfortable, especially in hot weather, no sticky seats anymore. The snug fit makes it look like part of the factory design. The stitching looks durable, and they’ve stayed in place even with a car seat being regularly moved around. Wouldn’t hesitate to recommend these to someone who commutes a lot
These make my older X5 feel brand new inside. Got compliments the same day I installed these front covers!
bought these BMW front seat covers before a cross-country move and they made such a difference!! not only did they keep the seats protected from snacks, sweat, and general chaos, but the added cushioning was much appreciated. you can tell the stitching and material are built to last. even after 3,000 miles, they still look brand new. and the best part-no weird odor like with some faux leather covers!!
Impressed by the stitching quality and how soft the eco-leather feels. Adds a luxury vibe to daily drives
Exactly what I needed for weekend getaways and mountain trips. These seat covers for BMW are holding up against muddy clothes, coffee spills, and even the occasional sandwich disaster. The cushioning adds support, and you don't slide around while driving. Such a relief to have something that’s both functional and good-looking. Might get another set for the back seats soon 👍
Definitely a quality upgrade, though installation took a bit longer than expected. Once they’re on, they hug the seats tightly and stay put, which is something I’ve struggled with in past purchases. Material is soft but feels thick enough to handle daily wear. My only gripe is that they could include clearer instructions for aligning everything. Still, they’ve made the interior feel much fresher.