What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Fantastic product! It’s compact yet holds so much. The BBQ grill is a great addition.
Oh, this box camp kitchen is a lifesaver! The setup was simple, and it holds everything we need for cooking outdoors. Highly recommend!!
I brought this box camp kitchen on a weekend trip with my family, and it was a total game-changer. The built-in gas burner and BBQ grill made cooking so easy. I loved having everything I needed in one place, from the cutting board to the sink. Although it’s large when unfolded, it compacts nicely and fits perfectly in the trunk. The 65L storage capacity was more than enough for all our food and utensils. Highly recommended!
This box camp kitchen is perfect for our outdoor adventures. The multifunctional design is very practical, and it’s built to last. The cooking places, the sink, and the storage space are all top-notch. It’s easy to set up and pack away, and it handles different weather conditions well. It’s a fantastic addition to our camping gear.
We’re thrilled with this box camp kitchen. It’s incredibly functional and well-built. The gas burner and BBQ grill are excellent, and the storage volume is impressive. It’s easy to clean and maintain, and it folds up compactly for transport. It has made our camping trips much more enjoyable and stress-free.
Fantastic box camp kitchen! It’s like having a mini kitchen on our trips. The multifunctional design includes everything we need, from the BBQ grill to the sink. It’s very durable and weather-resistant. The storage space is generous, and it’s easy to transport. I would highly recommend it to any outdoor enthusiast.
The box camp kitchen is everything we hoped for and more. It’s extremely well-made and packed with features. The storage space is ample, and the gas burner works perfectly. It’s very easy to set up and fold away, and it fits nicely in the car trunk. We couldn’t be happier with this purchase!
The box camp kitchen is almost perfect. It has ample storage space and excellent functionality. My only complaint is that it’s a bit heavy, but that’s expected with such a solid build. The gas burner and BBQ grill worked flawlessly. Cleaning it was simple, and it remained in great condition despite some rough weather. Overall, a great addition to our camping gear.