What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Used the lamp during a 4-day trek and didn’t need to refill the gas once. The low gas consumption is a huge plus for long trips where weight and space matter. It’s quiet, lightweight, and incredibly easy to use, even in gloves. A very underrated tool for backcountry travel. The warmth of the light helped create a nice sense of comfort after long hikes.
bright enough for late-night fishing yet soft enough for relaxing under the stars. packs easily and doesn’t take up much room in the bag. nice camping lamp!
Used this camping lamp during a chilly weekend in the mountains—worked like a charm. The flame stayed strong even with gusty winds around the campfire. Love how compact it is; barely took any space in the gear bag. The tempered glass really seems to help keep the light steady, no flickering like other gas lamps I’ve tried. Great ambiance too, makes evenings feel a bit magical.
A game changer for tent campers like me. Easy to hang or place next to camp, and the flame adjuster lets you fine-tune the light exactly how you want it. I especially like how it runs on a common spiral butane tank, so no need to carry specialty cartridges. Small size but big impact on camp comfort:)
A bit smaller than expected, but still super functional
Made our cabin stay feel extra magical.
wowww backyard dinners feel way more special now
Great little outdoor lamp with a beautiful warm glow, but it doesn’t come with a carrying case, which would’ve made transport even easier. That said, it’s super lightweight and tucks into tight spaces in the backpack. Setup is fast and intuitive. The flame size is adjustable. Survived some light rain without issue thanks to the solid glass enclosure. Perfect for evening dinners outdoors. Overall recommended