What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
Using this canine dog ramp for my energetic Boxer has been great. The sturdy aluminum frame comfortably supports his 80 lbs. The adjustable height makes it versatile for different cars, and the reflective strips are a nice touch for evening use. Highly recommend for anyone with a larger breed.
Perfect height and width for my 2023 Nissan and my 14-year-old Labrador! My fur baby is happy, and I’m happy too!
Excellent for my arthritic dog. He moves much better and seems less stressed about trips now. Thank you very much!
A lifesaver for my arthritic dog!!!❤️
I regret not buying this canine dog ramp sooner. It’s made a huge difference for my dog Sammie and our family outings. No more struggling to lift her into the car. She adapted quickly, and it’s sturdy and adjustable enough to fit both our vehicles. It’s also surprisingly light and folds easily, which is great for travel.
This canine dog ramp has been essential for my Dachshund, who has trouble jumping due to his short legs. It's lightweight yet strong, folding neatly for storage. It's easy to use in both my sedan and at home. The anti-slip surface is a bonus, especially when it’s wet. A great product that's worth every penny!
Lightweight yet sturdy. Works as advertised. Perfect!
An easy-to-use canine dog ramp. Lightweight with a convenient folding design. The adjustable height ensures a perfect fit every time👍
I bought the canine dog ramp for my senior Labrador, and it's been fantastic. The adjustable height is perfect for my SUV’s backseat, and the non-slip surface ensures my dog feels secure, even on wet days. It's sturdy enough to support her without wobbling. Cleaning it is simple with a damp cloth. Highly recommend for easing your pet's car access!
It’s okay and works as described, but my dog is still not a fan of getting in the car.
The canine dog ramp is a worthwhile investment for pet owners. It's lightweight but strong, with adjustable height that fits our truck perfectly. Our German Shepherd adapted to it quickly, and cleaning is easy after muddy trips. Only minor downside is wishing for a slightly wider base, but otherwise, it’s excellent!