What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
LOVE how it makes my car smell like a spa every day 💅💅
One of the best gifts I’ve ever received. This diffuser offers a subtle yet effective way to make any place feel cozy and inviting. I use it both at home and when I'm traveling. The adjustable intensity means it adapts to different environments effortlessly. It’s a huge plus that it doesn’t require water, saving so much time and effort. Even after weeks of use, it continues to perform like new. Ideal for anyone who spends a lot of time behind the wheel.
This diffuser is fantastic for creating a relaxing atmosphere just ANYWHERE. Its quiet operation and compact size make it a standout addition to my drives and home relaxation as well. Highly recommend using in when in the bath
So simple to use, and it keeps odors away instantly.
Perfectly sized to fit into a cup holder, this diffuser is one of the best travel accessories I’ve come across. Its nano-mist technology makes the scent feel evenly distributed throughout the car. No water means no hassle with frequent refills, which is ideal for long-term use. The one-button operation is user-friendly, and even kids can figure it out. It’s also been great for freshening up hotel rooms during road trips.
A small addition that makes a massive difference during daily drives. The diffuser’s no-leak design is perfect for my bumpy rural routes—it doesn’t shift or spill. It’s astonishing how effectively it masks the smell of gym gear or groceries left too long in the back seat. The USB-powered setup ensures it’s always ready to use. Guests always comment on the subtle but welcoming scents that greet them as they step into the car. It’s an effortless way to enhance the driving experience.
GAME-CHANGER FOR ROAD TRIPS! feels like a breath of fresh air with every drive
Such a simple yet impressive gadget! The USB charging feature makes it perfect for long drives, and the fragrance lasts much longer than expected. Perfect for anyone who spends hours on the road.