What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
No leaks, no mess, just pure freshness. This diffuser works perfectly in small spaces, and the long battery life is a bonus. My favorite fragnance is Blossom on Niagara Falls- so fresh and nice! Highly recommend it!!!
As a rideshare driver, I needed something to keep my car smelling fresh without being overpowering. This diffuser works perfectly! The adjustable intensity is a fantastic feature, so I can cater to my passengers’ preferences. The scents are elegant and last a long time without needing refills. The USB-powered design is ideal since I’m in the car all day. It’s become an essential part of my setup.
This product delivers on every promise. It’s compact, stylish, and incredibly efficient at dispersing fragrance. I’ve noticed it instantly neutralizes bad odors, which is a huge relief after picking up takeout. The scents are luxurious and feel like something from a high-end spa. It’s so quiet too—you barely notice it’s there. A wonderful upgrade for anyone’s car or home.
My passengers always ask how my car smells so good!!!! This diffuser is discreet but incredibly powerful. I’ve been using it in the car, but I’m thinking about getting a second one for my living room. The water-free design and long battery life are exactly what busy people need. The fragrance options are sophisticated and not at all cloying. I have "Cozy Glamping" and "Blossom on Niagara Falls" scents. Both are great. Highly recommended for any driver
It’s simple to use, fits perfectly in the car, and adds a touch of luxury to every drive. The essential oils smell amazing, and I appreciate how long they last
This diffuser completely changed how I feel about driving. The aromas make every trip feel like a mini getaway. It’s compact enough to fit in the cup holder without being obtrusive, and the battery life is incredible—it’s lasted over three weeks on a single charge. My friends always comment on how amazing my car smells, and it’s become a conversation starter. I have a Sunset Lake BBQ fragnance. Couldn’t ask for a better product!
This device makes my car feel like a luxury spa in seconds 🥰 It’s lightweight, portable, and lasts ages on one charge. Such a nice way to unwind while driving
the scents are great, but I wish there were more options to choose from