What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Absolutely LOVE how this fills my car with calming scents in seconds!!!!
Super easy to use, and it lasts forever on a single charge 😊
Perfect for long road trips. The different scent options add a bit of variety, and the device is so easy to use. I LOVE that it doesn’t need constant refills, and the charge lasts for weeks. It keeps the car smelling fresh even with pets on board. I was worried it might be distracting while driving, but the one-button operation is simple and safe. Definitely a must-have for frequent travelers.
A quick press of a button, and my space feels like a spa—amazing! The Blossom on Niagara Falls scent makes magic!
It works well, but it didn't fit my cup holder so I use it at home.
This is such a versatile product! I primarily bought it for my car, but I’ve started using it in my bathroom too. The one-button control is intuitive, and I love that I can adjust the scent level depending on the space. The oils are high-quality and last a long time, and the diffuser itself is incredibly portable. No need for water or constant refills—it’s effortless to maintain. Great for anyone looking to freshen up any small area.
The diffuser looks awesome,and ... scent smells like heaven! thank you!
Overall, a great addition to my car. The nano-mist technology ensures every inch of the vehicle smells fresh, and the water-free feature makes it incredibly low-maintenance. The one-button control is simple, though I wish it had an app for more customization. The oils provided are high-quality and long-lasting, and the ability to recharge it with USB is a huge bonus. I’m really happy with it so far!!!!!!