Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Works well to remove stubborn odors, even after a long camping trip. The charge lasts weeks, which is convenient, but I wish it was easier to operate. In general, it’s a nice accessory to have
Passengers are always complimenting how fresh and inviting the car smells now. I have Sunrise Riding fragnance. This diffuser’s ability to neutralize odors instantly is remarkable, especially for someone who often eats in the car. The nano-mist technology disperses the oils evenly, making the entire cabin feel refreshing. Charging it once a month saves so much hassle. Its sleek white design blends perfectly with the interior of the car. Even my kids, who are usually sensitive to strong fragrances, enjoy the soothing scents it releases.
A practical solution for anyone who hates messy refills. The fragrances are rich and long-lasting, and the compact size means it fits anywhere. I have two scents - Surfing in California and Blossom on Niagara Falls, both are wonderful. Makes my car feel like a mini retreat
No leaks, no fuss—just pure, soothing fragrance!
My daily commute feels so much more relaxing now.
Driving to work has become a much more pleasant experience. The adjustable intensity setting is perfect for switching between subtle fragrance during the drive and stronger bursts to tackle tough odors. Its portability means it’s easy to move between cars when needed. The ability to charge on the go is a game-changer for busy schedules. Despite being so compact, the aroma it delivers is noticeable yet unobtrusive. Even after hours of use, it's still fresh.
Great for neutralizing tough smells like food or wet dog after a trip. It works quietly and doesn’t draw attention, but the scents could be stronger
Good product, but the intensity could be a bit stronger.