What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Small but powerful—works perfectly
A game-changer for car owners who care about keeping their interiors fresh and inviting. The nano-mist technology delivers a consistent aroma that makes every drive more enjoyable. Its long battery life and no-leak design are perfect for busy lifestyles. It’s surprisingly effective at neutralizing stubborn odors like cigarette smoke. With such a sleek look and premium scents, it’s become an essential part of every journey.
The battery life on this thing is impressive—it lasted over three weeks for me. The scents are delightful - especially the Sweet Picnic Date one - though a stronger option would be nice. But anyways it’s practical and easy to use
Excellent solution for keeping small spaces smelling amazing. It works wonderfully not just in the car but also in the bathroom or small office. The no-leak design is reassuring, especially on curvy roads. Its minimalistic appearance is an added bonus—it looks stylish without being flashy. Charging via USB is effortless, and the scents are of noticeable quality. Makes every space it’s in feel a bit more luxurious
LOVE how this fits snugly in my car’s cup holder! The one-button control is straightforward, and the fragrance options are truly high-end. Sunset Lake BBQ is a TOP scent! It’s a must-have for freshening up daily commutes!!! ❤️❤️
Keeps my car smelling fresh and luxurious without any mess.
Smells amazing and is super easy to use while driving
As someone who dislikes synthetic air fresheners, this diffuser is a breath of fresh air—literally. The essential oil diffusion feels natural and clean, not artificial or chemical-heavy. My favorite fragnance is "Blossom on Niagara Falls" . The operation is whisper-quiet, so it’s never distracting during drives. The fact that it lasts a whole month on one charge is genuinely impressive. Having six different fragrances ensures there’s always an option to match the mood. It elevates every road trip into something special.