What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Ridesharing as a driver means the car must always smell pleasant, and this diffuser has been an absolute lifesaver. Passengers often ask what I’m using because the fragrances feel so premium. The battery lasting up to a month is a dream since I don’t need to worry about recharging mid-shift. Its one-button simplicity is perfect for quick adjustments without distractions. It’s built for convenience, and the water-free design keeps things tidy no matter how hectic things get.
Quiet, simple, and incredibly effective. The diffuser transforms my car into a relaxing space in minutes. It’s also super easy to set up and maintain
Does a good job, though I wish there were colorful options as well
Fits perfectly in my car and makes every trip so refreshing.
A great way to turn a boring drive into something pleasant. The fragrance fills the car quickly without feeling too heavy. It’s portable, versatile, and looks stylish
too loose in my car cup holder
This product feels like it’s designed for people who live on the road. Between long commutes and weekend adventures, the ability to customize the scent level has been incredibly useful. It’s rare to find a diffuser that’s water-free and mess-free while still delivering such consistent results. The "Surfing in California" scent neutralizes stubborn odors like smoke or fast food perfectly. The compact size makes it a non-intrusive addition to the car. Couldn’t be happier with how it performs.
Driving long distances often felt exhausting, but this device has genuinely CHANGED the game!!!!The aroma it releases is not overpowering yet fills the entire car with a gentle, calming scent. The USB-powered design is a blessing—plug it in, and it’s good to go. The water-free mechanism ensures no mess, even on bumpy roads. It sits snugly in the cup holder, so there’s no need to worry about it tipping over. Adjusting the scent intensity with a single button is as straightforward as it gets. Long road trips now feel like mini spa sessions.