What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Nothing beats stepping into a car that smells as fresh as a luxury hotel. The six available scents are all unique and don’t smell synthetic or overwhelming. The cup-holder fit makes it easy to install, and the diffuser stays securely in place even during sharp turns. Charging once a month is so low-maintenance that you can practically forget about it. It’s ideal for those who want their car to feel like a relaxing haven, especially during stressful traffic hours.
the portability of this diffuser makes it versatile-it's suitable for car rides, home and offices as well. the design feels modern and unobtrusive, blending into any environment without standing out awkwardly,something that I appreciate. one-button operation keeps distractions at bay while driving, and the charge lasting a whole month is a major win, but... the scents could last a little longer on higher intensity settings imho
Love the sleek design, and the scent choices are wonderful! Cozy Glamping is my favorite!!!
The aromatherapy vibe this gadget brings to road trips is unmatched. Its compact size ensures it doesn’t get in the way, and the USB-powered charging keeps things simple. The scents are pleasant, though a slightly stronger base option would be welcome - I have "cozy glamping" scent now. The ability to adjust the intensity ensures it’s never too overpowering. It’s a practical, thoughtful addition to any car, blending convenience with a touch of luxury.
hands down THE BEST car diffuser I've tried 🔥🔥🔥
While the cute design and functionality are great, the real standout feature is how effectively it neutralizes bad smells. Pets, gym bags, and even spilled coffee don’t stand a chance. The USB charging makes it compatible with most cars, and it’s easy to take indoors if needed. If there’s one improvement to be made, it’s the strength of the scent at lower intensity settings—it’s a bit too subtle for larger vehicles. That said, it’s still a very worthwhile addition to any car.
This diffuser is perfect for small spaces like my Tesla. I love the variety of fragrances, but the intensity could use a little boost. It’s still a great product for everyday use.
For someone constantly commuting, having this diffuser feels like a necessity. The water-free design is a huge plus, as spills have always been a problem with traditional diffusers. It works exceptionally well in neutralizing lingering odors, especially after long drives. While the USB charging feature is convenient, it would’ve been nice to have a visual indicator for the remaining battery life. The choice of six luxurious scents adds variety and keeps the experience fresh. It’s an impressive little gadget that fits any lifestyle.