What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I'm happy with the purchase overall, but a few tweaks would make it perfect. The jump starter is powerful, and the flashlight is handy. But the digital display is hard to read in direct sunlight. A brighter screen would be a welcome improvement.
Overall, this is a pretty solid device. It jump-started my car on the first try, which was a relief! But the air compressor is a bit slow. It took a while to inflate my tires. A faster compressor would be a huge improvement.
My husband is a bit of a gadget guy, so I surprised him with this for our anniversary. He was like a kid in a candy store! He's already used it to charge his phone and check his tire pressure. He's been showing it off to all his friends. This is awesome!
My best friend is always complaining about her car battery. For her birthday I bought this starter for her. You should have seen her face when she opened it! She was ecstatic! She’s already used the air compressor and loves how convenient it is.
It's like a Swiss Army knife for your car! Seriously, this thing is awesome. The air compressor feature is a game-changer.
I'm not very car-savvy, but this device makes me feel a little more prepared. I like that it has a flashlight too, just in case. And it's so small and easy to use.
It’s smaller than I expected, but don't let the size fool you. This thing is powerful. And it even looks pretty cool. I would highly recommend it.
Honestly, I was skeptical at first, but this thing is legit. I've used it to jump-start my neighbor's car twice already, and the flashlight came in handy during a power outage. I always have it with me.