What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
This thing is a decent buy for the price. I haven't had to jump-start my car yet, thankfully. But the air compressor does work, just not very quickly. And the instructions were a bit confusing. They could be clearer, especially for someone who is not mechanically inclined. 😅
I like that it's compact and easy to store. The jump starter worked like a charm on my wife's car. But the air compressor hose is pretty short. It made it difficult to reach the valve stems on some of my tires. I hope they will fix it in future versions.
Decided to treat myself to this after my old car battery died. Let me tell you, it's a game-changer! I used it to jump-start my car just this morning, and it worked like a dream. I feel so much more prepared for anything now. Plus, it charges my phone super fast!
Bought this for my son, who's away at college. Peace of mind, you know? He texted me last week saying his car wouldn't start, and this little gadget got him going in no time. He was so grateful and impressed. Best purchase ever!
It's a good product overall, but there's room for improvement. The jump starter worked flawlessly, but I wish the device itself felt a bit more durable. It feels a little plasticky. A more rugged design would be better.
This is one of those things you don't think you need until you do. And when you do, you'll be so glad you have it. Don't wait until it's too late!
This device is a no-brainer. Everyone should have one in their car. It's like having a little emergency kit that can get you out of a jam.
My friend recommended this to me, and I'm so happy she did. I don’t need to call for help in an emergency, I can do everything by myself now. It's worth every penny. I give it five stars.