What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
I'm happy with the purchase overall, but a few tweaks would make it perfect. The jump starter is powerful, and the flashlight is handy. But the digital display is hard to read in direct sunlight. A brighter screen would be a welcome improvement.
Overall, this is a pretty solid device. It jump-started my car on the first try, which was a relief! But the air compressor is a bit slow. It took a while to inflate my tires. A faster compressor would be a huge improvement.
My husband is a bit of a gadget guy, so I surprised him with this for our anniversary. He was like a kid in a candy store! He's already used it to charge his phone and check his tire pressure. He's been showing it off to all his friends. This is awesome!
My best friend is always complaining about her car battery. For her birthday I bought this starter for her. You should have seen her face when she opened it! She was ecstatic! She’s already used the air compressor and loves how convenient it is.
It's like a Swiss Army knife for your car! Seriously, this thing is awesome. The air compressor feature is a game-changer.
I'm not very car-savvy, but this device makes me feel a little more prepared. I like that it has a flashlight too, just in case. And it's so small and easy to use.
It’s smaller than I expected, but don't let the size fool you. This thing is powerful. And it even looks pretty cool. I would highly recommend it.
Honestly, I was skeptical at first, but this thing is legit. I've used it to jump-start my neighbor's car twice already, and the flashlight came in handy during a power outage. I always have it with me.