What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Perfect for my poodle during our weekend getaways. The folding feature is super convenient, and I am impressed by the crate’s sturdy construction.
Perfect size, folds flat, incredibly convenient for travel.
I love how simple this crate is to use and clean. It fits perfectly in my car and my pup has ample space to move around. A definite must-have!
Excellent crate for travel. It’s sturdy, provides plenty of air flow, and is very easy to clean. Highly recommend for any small to medium dog owner!
This dog crate is quite robust, made with quality materials like iron. It holds my 30-lb Corgi easily without any sign of strain. Setup is incredibly simple, and it collapses to a very compact size which is perfect for storing in my sedan. My only gripe is that the locks, while secure, can be a bit clunky to operate. Overall, this crate offers great value and peace of mind.
I purchased this crate for my Pekingese, and it's been a game changer for our road trips! The crate is super easy to set up and fold down, which is a major plus when we're on the go. The sturdy iron doors and locks make me feel confident that my pet is safe during our travels. I especially appreciate the well-thought-out design that includes four-way ventilation, ensuring my little buddy is comfortable even on longer journeys. Cleaning is a breeze—just a quick wipe down and it's good as new. I highly recommend this product for anyone who travels with their pets!
The crate's durability and compact design are its best features!!!It can be a bit heavy, but that's a small trade-off for how secure it feels! 💯
Absolutely love this dog crate! We recently took our Poodle on a cross-state trip, and this crate made the journey so much easier. The snap-in-place design meant we could set it up and break it down in no time. It's incredibly lightweight yet sturdy enough to make me feel secure about my pet’s safety. The ventilation is great, keeping the crate airy and comfortable. Plus, it's easy to clean, which is a blessing on long trips. Five stars for sure!