Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
Perfect for my poodle during our weekend getaways. The folding feature is super convenient, and I am impressed by the crate’s sturdy construction.
Perfect size, folds flat, incredibly convenient for travel.
I love how simple this crate is to use and clean. It fits perfectly in my car and my pup has ample space to move around. A definite must-have!
Excellent crate for travel. It’s sturdy, provides plenty of air flow, and is very easy to clean. Highly recommend for any small to medium dog owner!
This dog crate is quite robust, made with quality materials like iron. It holds my 30-lb Corgi easily without any sign of strain. Setup is incredibly simple, and it collapses to a very compact size which is perfect for storing in my sedan. My only gripe is that the locks, while secure, can be a bit clunky to operate. Overall, this crate offers great value and peace of mind.
I purchased this crate for my Pekingese, and it's been a game changer for our road trips! The crate is super easy to set up and fold down, which is a major plus when we're on the go. The sturdy iron doors and locks make me feel confident that my pet is safe during our travels. I especially appreciate the well-thought-out design that includes four-way ventilation, ensuring my little buddy is comfortable even on longer journeys. Cleaning is a breeze—just a quick wipe down and it's good as new. I highly recommend this product for anyone who travels with their pets!
The crate's durability and compact design are its best features!!!It can be a bit heavy, but that's a small trade-off for how secure it feels! 💯
Absolutely love this dog crate! We recently took our Poodle on a cross-state trip, and this crate made the journey so much easier. The snap-in-place design meant we could set it up and break it down in no time. It's incredibly lightweight yet sturdy enough to make me feel secure about my pet’s safety. The ventilation is great, keeping the crate airy and comfortable. Plus, it's easy to clean, which is a blessing on long trips. Five stars for sure!