What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I'm surprised with this dispenser! It's made keeping my car clean so much easier. The wheel mechanism is smooth, and tearing off a bag is effortless. The fact that these bags can double as vomit bags is a lifesaver for trips with my motion-sick prone kids. Plus, they're leak-proof. The minimalistic black design looks great in my car. It's a small but significant addition that's helped maintain cleanliness during our daily drives and longer road trips. Definitely a worthwhile purchase! ✨
This trash bag dispenser is quite handy. Keeps my car neater since I can easily pull out a bag for garbage. The installation was simple, I just wish it came with more than 20 bags.
The product is the same as in the pictures. Arrived with bags included in 4 days. Haven't tried it on a road trip yet but everything looks very durable 👀
The product is well-made, with a sturdy aluminum body that feels durable. Dispensing bags is a breeze, making it convenient to handle trash on-the-go. I have two small kids, and this has significantly reduced the amount of clutter in my car. The only reason I'm not giving it 5 stars is that there were no installation instructions in the box.
I absolutely love this car waste bag dispenser. the black aluminum body is sturdy and adds a sleek aesthetic to my car. It dispenses bags easily and is very handy for keeping my car clean during road trips. It's one of those simple things that you don't realize you need until you have it lol. Highly recommended!
a must-have for anyone who wants to keep their backseat clean!
I recently purchased this car garbage bag dispenser and it is such a useful little thing! Before, I always struggled to keep my car clean and organized when driving distances with my son, but this dispenser has made it so much easier to dispose of trash like food wrappers or empty drinks. The dispenser fits perfectly on my car's seat headrests and is very easy to use. I also appreciate that it comes with a set of bags, which are durable.👍👍
I also got this garbage bag dispenser as a gift for the delay of my initial order, and to my own surprise, I am extremely pleased with it! It is well made, with sturdy construction and a sleek design. I love the convenience of having garbage bags readily available, and the dispenser is helping to keep my car clean and organized while traveling with my family