What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This jump starter is a game changer! Fits easily in my glove box and has come through every time. Truly a must-have for any vehicle owner.
Incredibly reliable! Jump-started my SUV in seconds on a freezing morning. Compact and easy to handle, never leaving home without it
small and compact, but a true powerhouse 👏 easy to use and well-made, it gives me peace of mind when I’m out on my Harley. I once got stranded with a dead battery, and a fellow rider with a Noco charger saved the day. I ordered one for myself as soon as I got home. now, whether on my bike or in a car, I carry it with me, maybe someday, I’ll be the one to help someone else out
My car battery was acting up, dying and then coming back to life. It tested fine at the mechanic’s, but it turned out to be a bad cell. This jumper kept my car running until we figured it out. It always started the car without a hitch. Highly recommend this for anyone with battery issues.
Able to start my 2018 Tacoma with a 3.5L V6 after the battery died just shy of 6 years. It started the truck on the first try, allowing me to get to work on time. After recharging it at work, I was amazed at how little charge it had used; it took maybe 15 minutes to top off. Although it’s advertised for multiple starts, I didn’t want to risk it, but now I’m confident it wouldn’t be an issue.
Our car battery died and the mechanic couldn’t see us for a week. We bought this booster and used it to jump our car twice daily for school runs—far easier than relying on our neighbor’s old-fashioned methods. With its safety features, we never worried about incorrect connections; it alerts you if it’s not right. Now, we use it to charge our phones on long trips, and it’s comforting to know we have a reliable jump starter if needed again.
Works great! It’s non-sparking, which protects modern automotive electronics, as I’ve read. It’s jumped several really dead batteries, is small and lightweight, and very easy to use. The flashlight and USB charging port are handy for emergencies and charging phones.
Very handy and portable, but it struggles a bit with larger vehicle batteries. Still, it's a solid backup for emergencies.