What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Impressive battery life. Used multiple times without needing a recharge.
Solid performance. The air inflator and jumper work well.
Handy and compact. Perfect for keeping in the car.
Only used once to fill up a tire low on air. Easy to use and works as advertised. It's new, so I'm not sure about battery life. Came at 72% and stayed at that after adding 6psi to the tire. Good little device, assuming the jump start works as advertised as well as the air compressor.
This thing is dynamite in a small package. I've had several jump packs and this one blows the rest away. I have a 2001 Dodge Ram, and the battery doesn't stay up at all. I can hook this guy up and it fires right up. I have a battery charger in my garage that has a battery boost/engine start feature that costs over 200 and won't even crank it over.
Works great for jump-starting and tire inflating. I have no way of testing this on a big rig, but it cranks over an old V8 pickup I have that doesn't run, so it will definitely start a passenger car or light truck that just has a weak or dead battery. While the tire inflator is functional, I will only use it for emergency inflation as it gets quite hot while in operation and will no doubt fail if used frequently. I'll use the other compressors I have for general inflation duties. It comes with a flashlight built in that is really not that bright, but would be a lifesaver if that's all you have. Another great feature is its ability to be a power bank for your other devices. Well worth the cost for peace of mind, and will pay for itself after one use. As I like to say, I'd rather have it and not need it than need it and not have it!
Great for emergency use. It jump-started my car effortlessly.
I brought this because I was having a problem with my battery. It came almost fully charged, didn’t have to charge it long. The first time I used it, the car started up right away. Works very well and didn’t use much power. I feel confident having it with me. I haven’t used the tire compressor yet. Good value for your money. I would recommend it. Easy to use. 🤗