What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I've had this for about a year now and it's still in great condition.
I was running out of space for our trips, so I opted for this rack and am VERY satisfied! It’s extremely sturdy and easy to install! Plus, it fits perfectly on my car. Thank you!
I plan to use it regularly, and it looks fantastic once installed in my vehicle.
This Owleys basket is a game changer! It has made traveling with our gear so much easier. 👍🏼
I'm really happy with the quality of this basket. It's built to last. It's a solid investment.
I made a round trip from California to Houston over holidays, and I was really impressed by how robust this rack is. I had some reservations after reading other reviews, so I even jumped on it (I weigh around 280 lbs)—not that I’d recommend that! It carried all my luggage without a hitch, though I added some extra straps for peace of mind. Highly recommend!
This Owleys roof basket is a game changer! Finally have enough space for all my camping gear. 🏕️ Super easy to install, even for a beginner like me. Took less than an hour. Love that it's waterproof. No more worrying about my stuff getting soaked in the rain. It's sturdy as heck and looks great on my car. Definitely worth the investment if you need extra cargo space. The wind noise is surprisingly minimal, even at high speeds. Highly recommend this roof basket to anyone who loves to travel or go on adventures. Owleys has knocked it out of the park with this product. 👍🏼
Bought this for myself to haul luggage on family vacations. It's been a game changer! We can finally pack everything we need without cramming the car.