What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
The roof rack was straightforward to put together and fit perfectly. The quality is impressive, and it’s just the right size for my Zafira, providing plenty of space for family trips.
I received this and had to make some tweaks over time, such as adjusting the tightness and ensuring it was centered, but overall, it’s been fantastic. I would definitely recommend it!
I assembled and set this up in a work vehicle, and I use it daily.
It feels incredibly robust! There’s ample space for our luggage when my family of five hits the road in our SUV. Excellent buy!
I was hesitant to purchase this roof basket but decided to take the plunge; it arrived in perfect condition! Assembly was simple, and it appears quite durable—an excellent value for the money. Definitely a must-have!
I like the spaciousness of this basket, but it would be nice if it had some built-in compartments or dividers to help organize smaller items.
The rack was straightforward to install and feels very solid—definitely seems like it will last a long time!
This Owleys basket is a game changer! It has made traveling with our gear so much easier. 👍🏼
This roof basket has made my life so much easier! I can finally go to the grocery store without worrying about fitting everything in my tiny car. It's also great for hauling plants and other bulky items.
I highly recommend this basket to anyone who needs extra cargo space. You won't be disappointed!
It adds a little extra height when parking in the garage, which is nice!
The wind noise is minimal, even at highway speeds.
I originally bought this for my friend as a Christmas gift, but he ended up getting one from his wife instead… Now, it's working wonderfully on my Jeep Cherokee!
This basket is a must-have for anyone who owns an SUV or crossover.
I just installed this, so I might update my review later, but so far, I’m really happy with it. The instructions weren’t the best, but there weren’t too many pieces, and I managed to figure it out with minimal trial and error. The whole assembly took about 30 minutes, and I did it solo. Love how it looks!
Bought this for myself to carry my photography equipment on outdoor shoots. It's been a lifesaver! Everything fits securely, and I don't have to worry about it getting damaged in the car.
I'm really happy with the quality of this basket. It's built to last. It's a solid investment.
The installation process was quite simple. It fits well and appears very sturdy! I’m satisfied with its functionality for the price. Overall, it has significantly boosted my vehicle's capacity for those longer journeys!
The quality of this basket is good, but I wish the finish was a bit more resistant to fading. It's already starting to look a little dull after just a few months in the sun.
I'm a contractor and this Owleys roof basket has been a lifesaver for hauling tools and materials. It's incredibly strong and durable, and I don't have to worry about my stuff getting damaged in the back of my truck.