What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Bought this for myself to carry my photography equipment on outdoor shoots. It's been a lifesaver! Everything fits securely, and I don't have to worry about it getting damaged in the car.
The installation process was quite simple. It fits well and appears very sturdy! I’m satisfied with its functionality for the price. Overall, it has significantly boosted my vehicle's capacity for those longer journeys!
The quality of this basket is good, but I wish the finish was a bit more resistant to fading. It's already starting to look a little dull after just a few months in the sun.
I'm a contractor and this Owleys roof basket has been a lifesaver for hauling tools and materials. It's incredibly strong and durable, and I don't have to worry about my stuff getting damaged in the back of my truck.
I can't believe how much stuff I can fit in this basket! It's like having a second trunk.
Assembly was a breeze, and it fits perfectly! I’m really pleased with how solid it feels. We’re so happy we decided to get this. It easily accommodated one large suitcase, two smaller ones, an ice maker, a wheelbarrow, and a weed wacker—with space to spare! My kids and dog enjoyed having more room during our 8-hour drive.
I love the low profile design. It doesn't add too much height to my car.
I was on the hunt for a carrier with lower sides to ensure my spare tire on the Jeep Wrangler wouldn’t interfere. This one is perfect! It’s impressively sturdy and surprisingly lighter than my previous model. At 67, I find it easy to manage, and it comes with tie-downs and an anti-sway feature. A fantastic purchase!