Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
The overland tent is solid and quick to deploy, offering a cozy space for two. Getting in and out can be tricky, but it's a minor issue compared to its overall performance.
Love the quality, but it’s too small for us
Having tested this car top tent in various climates, it's stood up to everything. The fabric quality is excellent, providing both breathability and waterproof protection.
Just got back from a trip with The Voyager and it's fantastic! The hydraulic setup is a dream, making it the easiest tent I've ever used. Despite heavy winds one night, we felt completely secure. The mattress and storage options make it feel like a mobile hotel room. Plus, the waterproofing is no joke – we stayed dry through a couple of rainy nights. Highly recommend for anyone looking to upgrade their camping gear
Works just like advertised. Completely satisfied!
The UV protection and durability of this roofnest tent are impressive. It's a bit heavy, but the protection and convenience it offers make it worth the extra weight.
This is a robust, reliable suv roof tent with a quick setup feature that's truthfully as good as they claim. It's spacious and the fabric feels premium. However, while the ladder is a neat feature, it could feel sturdier. I was also hoping for a bit more ventilation for those warmer nights. Overall, a solid choice for adventurers who value convenience and quality.
Impressed! It was snowing all night, and we stayed perfectly dry and cozy:)