What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
quick setup, comfy, ladder's great
I got in a storm and was very impressed with how this roof top tent stands firm against strong winds and rain !! Sturdy as described !
This tent is a marvel of convenience and comfort. From the swift one-minute assembly to the sturdy build quality that's withstood everything we've thrown at it, it's been an absolute joy. The waterproof and wind-resistant materials have kept us safe and dry in storms, while the UV protection and sun visors have made sunny days enjoyable without the burn. The mattress and anti-condensation mat combo are a dream, ensuring we wake up refreshed every morning. The mosquito netting is a nice touch, keeping the bugs at bay. With thoughtful additions like the built-in pockets and detachable pouch, plus the handy bungee net, storage has been a breeze. And the telescopic ladder? A perfect example of the user-friendly design that makes this tent a must-have for any camping enthusiast. Totally recommend this roofnest tent!
loved the quality!! also the expandable aluminum ladder is a neat feature, making it super easy to get in and out
Great for couples, cozy and secure. Just wish it was a bit larger
Slept through a rainy night without a single leak. Super convenient to use both on the roof of my car as well as on the ground. A solid product.
This truck top tent has changed the way we camp! Setup and take down are a breeze, which is exactly what we wanted for our weekend getaways. The aluminum shell gives it a very high-quality feel, and we've stayed dry and comfortable through several storms. It's the perfect size for us and our baby, with smart storage solutions that help keep everything tidy. We've also appreciated the mosquito meshes during summer trips. The telescopic ladder is sturdy and adjustable, making roof top access a non-issue. It's evident a lot of thought went into the design of this tent, making it a fantastic choice for any adventure. 5 stars!
The hydraulic setup is a game-changer,it really goes up in a flash.Also, the build quality feels premium, and it's reassuring to know it can handle up to 39 mph winds.