What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The waterproof eco-leather is super simple to clean, especially when kids spill drinks👍👍
great for keeping the car tidy during school runs. the pockets are deep enough to hold larger items like books and lunchboxes.
Got this as a gift and I can surely say this one is the ideal car seat organizer!!!! Totally recommended
The pockets are great for holding everyday items like tissues and snacks,though they could be slightly deepe and bigger.
Very functional and looks good too.Helps keep everything organized for daily commutes.
Fantastic for keeping everything in one place during long drives. My kids each have their own compartments for books and small toys, which cuts down on arguments. It’s easy to clean, and the material feels like it will last a long time. The slim profile means it doesn’t take up too much space but still holds plenty. It’s also great for quick trips to the grocery store, where I can stash reusable bags and a water bottle.
Using this car seat organizer has made commutes and weekend outings much less chaotic. The size is just right to hold all the essentials without looking bulky. The waterproof material is practical, especially when kids have sticky hands or spill drinks. However, one of the elastic straps feels a bit tight, which made it slightly tricky to secure at first. Still, the variety of pockets makes it incredibly useful for organizing everything from sunscreen to chargers. Definitely worth it for keeping things in order.
Keeps the backseat organized and clutter-free without compromising style. It has enough compartments for everything my kids need on road trips. The tablet holder is a lifesaver for entertaining toddlers, and the drink holders are a practical touch. It’s durable yet lightweight and doesn’t feel bulky on the back of the seat. Worth every penny for anyone tired of digging around for stuff mid-drive.