Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
lifesaver when driving with toddlers!!! it has perfect non-slip fit and good coverage to protect light colored upholstery, also very easy to cleanup- I use wet wipes.
Drivers will appreciate the easy maintenance of this seat back protector. It's simple to hand wash, and its easy to take out and back in when needed:)
This car seat back protector is a must-have for anyone who frequently travels with kids or pets. The premium eco-leather design not only looks sleek but is incredibly durable, handling all those inevitable kicking and scuffing marks with ease. It's extremely easy to clean, requiring just a simple hand wash to keep it looking new. Totally recommended!
This back seat protector is a dream for people with kids. The multi-layer design truly shields the car seat from dirt and marks, making every road trip less stressful. Super easy to clean.
Finally, no more scuff marks on my seats 🙌 Totally recommended to any car owner
Matches the 2 tone of my leather 2024 Bronco perfectly.Installs and lays perfectly instantly.
5 stars!!! Super easy to install and looks as described!!
Our favorite seat back protector. We have these in my car, my husband's car, and my parents' car. Top quality and looks amazing.