Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
amazing quality and looks wonderful in the car 😍
I’m so impressed with the quality and design of this seat back cover! it’s stylish and functional, protecting my car seats from all the mess my kids create. the vegan eco-leather feels premium and it looks soooo chic:) no more scrubbing scuff marks off my seats – this product is a real time-saver!
This kick mat is exactly what I needed. It's sturdy and provides great protection against dirt and shoe marks. Installation was a breeze, and it fits perfectly in my car. The high-density foam padding adds an extra layer of protection, and the anti-slip rubber back keeps it securely in place. Highly recommend for anyone with kids👍
I can't say enough good things about this product! It's incredibly durable and easy to clean. My two toddlers have put it to the test, and it has held up beautifully. The fact that it's made from non-toxic, recyclable materials is a huge plus for me. The only reason I'm giving it 4 stars instead of 5 is that I wish it came in more color options to match different car interiors
I'm a taxi driver and I often have people in my car. This kick mat has kept my car seats in pristine condition. Thank you
Great kick mat - just what I needed to keep my car seats clean and refresh the car interior look. Thank you! Totally recommend!
This car seat back protector has been a game-changer for my family!!!!! My kids often make a mess, but this cover has protected my seats from all sorts of dirt and scuffs. I appreciate the eco-friendly materials, and it’s nice to know it's safe for my children. The hexagonal pattern adds a touch of class to my car's interior!!!❤️
Absolutely love this back seat protector. It’s not only durable but also looks fantastic in my car. The five-layer design really holds up well against my kids' constant kicking. Plus, it's easy to install and stays in place without slipping. Worth every penny!