Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I'm absolutely satisfied with my purchase! The kick mat I ordered came in 4 days and was nicely packed. The leather is really smooth and pleasant to touching, and color is sooo beautiful, it'll match my Toyota car interior perfectly!
loooooooooove it
I just received my package and this car kick mat exceeded all my expectations!!! super stylish, cute and well sewn. I’m glad I ordered two at once and have a full set for my tesla seats now.
Good quality, a little thinner than I expected but still fine. I really like this hexagonal pattern, it looks so nice in a brown car! I’m def going to order the second one :)
Very beautiful kick mats, they match my car Ford Focus interior perfectly! Delivered in 3 days.
I already have hexy seat protector so I ordered this kick mat to make a set. Very satisfied with the purchase! Great quality, beautiful colors, great products to keep car seats stylish and clean.
I LOVE IT! quality, color, packaging ... everything is on top .... definitely can recommend this car kick mat
We have a Chevrolet Volt, and had no problems with the installation. The mat sat down like a glove! It has metal hooks and rubberized back, holds very well on the seatback. Going to take more.