Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Matches the 2 tone of my leather 2024 Bronco perfectly.Installs and lays perfectly instantly.
i love my owley car seat protector and kick mat. They were easy to install and have been helpful in our new car with a toddler. I also love the look of the black and brown mats, they match great and look so good that I don’t mind them being there. With others I looked at, I kept hesitating to purchase because I didn’t like the look of them. Definitely would recommend these owley products!
I recently installed the two products I purchased from you. I have attached photos of the installation. The products look very good in my car and should protect my seats from the car seat. Thank you for making such high-quality products and for shipping the items to me so quickly. I look forward to many years of use.
I absolutely love my purchase and have recommended it to several other Telluride owners. Not only is it protecting the back of my seats but it’s esthetically pleasing. The quality is top notch and worth every penny! The leather trim makes it look luxurious which I wanted for my new car and not some cheap foam. I will definitely be ordering from your company again.
I really like this car kick mats as they really helps protect my leather seats. Don't cover my seats completely as pictured but still does the job perfectly. I'm happy with my order and would highly recommend the item to others!
I'm absolutely satisfied with my purchase! The kick mat I ordered came in 4 days and was nicely packed. The leather is really smooth and pleasant to touching, and color is sooo beautiful, it'll match my Toyota car interior perfectly!
loooooooooove it
I already have hexy seat protector so I ordered this kick mat to make a set. Very satisfied with the purchase! Great quality, beautiful colors, great products to keep car seats stylish and clean.