What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I use this car seat organizer for my dog's gear and it's fantastic! It keeps leashes, poop bags, water bottles, bowls, and toys neatly stored and off the back seat floor. This accessory is incredibly practical and useful.
Simply wonderful! Absolutely love it and highly recommend it!
My toddler always brings toys when we run errands, and this organizer keeps everything off the seats and floor. It’s not the most sturdy, but it does the job, and the price is right. I’m pleased with it! 😄
Really high quality and useful organizer to travel with children. Excellent materials, soft and durable, easy to wash off dirty marks. My daughter really likes that she has a tablet and all the toys in front of her. And I like that my child is busy all the way, while I can drive peacefully. 5 stars.
I had a smaller over-the-seat organizer before and constantly lost my prescription glasses and sunglasses. After replacing it with this set, which arrived the next day, I’m thrilled. It was simple to install, and the numerous pockets hold everything from dog treats to other essentials. Highly recommend!
Got these for the kids and packed them full of snacks, activity books, and drinks for a long trip. They were a hit! They’re still in the car, now holding random items I don't want lost under the seats. I was satisfied with the quality; they were a breeze to clip in, didn’t interfere with the driver or front passenger, and fit perfectly in my small SUV. Highly recommended!
We had an older version of these and upgraded to a newer model with more features like tissue boxes and cup holders. The leather smell is an added bonus! It’s easy to clean with a wipe or damp cloth. Fits most water bottles, though not the wide ones. Convenient for storing books or pads for errands or long trips.
I regret not getting this sooner. It’s well-made and super functional. My car is finally clutter-free.